Frequently Asked Question's
At SenoPro, we know that clear communication makes ordering easier. Our goal is to provide you with fast, dependable service and the information you need upfront. Below are answers to common questions about how we process, ship, and support your orders. This page is regularly updated to ensure we cover all aspects of our service. If you don’t see what you’re looking for, our team is always happy to help.
What payment methods do you accept?
All major credit cards are accepted. A 3% processing fee applies to credit card transactions. Additionally, we accept payments via Zelle and domestic ACH.
When is payment due?
Full payment is required before processing and shipping any order.
Do you offer backorders?
We only fulfill orders for items currently in stock.
Are tax-exempt purchases accepted?
Tax-exempt customers must provide valid exemption documentation at the time of order.
Is there a minimum order requirement?
No minimum order is required. Free shipping is available for orders over $3,500.
How long does order processing take?
Orders are processed within 3 business days.
Where do you ship from?
We ship from warehouses located across the United States.
Do you ship internationally?
We sell and ship only within the domestic U.S.
Which shipping carriers do you use?
We work with multiple carriers to find the most cost-effective and efficient option for each order.
Will I receive tracking information?
Tracking details are provided once your order has shipped and information is provided by the shipper.
How do I know what’s in stock?
We send a weekly email update with our current in-stock items. Please email senoprotx@gmail.com to be included on the inventory email list.
Can I request a bulk quote?
Please contact us senoprotx@gmail.com for volume pricing and quotes.
Do you accept returns or issue refunds?
No. Due to the nature of medical consumables, we do not allow returns or refunds. This is applicable to samples as well.
What if my order is damaged in transit?
While we do not accept returns, we will work with you and the carrier to resolve any shipping damages. Please notify us immediately upon receipt.
Do you offer a referral program?
We value customer referrals. When your referral places a first order with SenoPro, you receive free shipping on your next qualifying order over $3,500 or a referral bonus. Referrals are decided on a case by case basis
How can I reach you?
Please email senoprotx@gmail.com during regular business hours (10 am to 5pm, Monday–Friday). We typically respond within to 24 to 48 hours